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Privacy policy

Last updated: November 11, 2026

This policy explains what personal information Kitbox collects when you visit the site, create an account, buy or download items, and how we use it. Kitbox is operated by Gerson A Magana Coj (doing business as Kitbox), Los Angeles, California, United States.

What we collect

  • Account details: name, email address and password (stored encrypted).
  • Order details: items bought, license type, license keys, billing name, billing country and address where tax rules require it, and order totals.
  • Payment details: handled directly by our payment providers, Stripe and PayPal. We never see or store your full card number.
  • Download and license records: when you download an item we record the date and your IP address. When an item checks its license key, the request includes the key and the device’s IP address.
  • Seller uploads: files, screenshots and descriptions you upload as a seller.
  • Technical data: browser type, device, pages visited and cookies needed to keep you logged in and remember your cart.
  • Messages: anything you send us by email for support or refunds.

How we use it

  • To process orders, deliver downloads and issue license keys.
  • To check that license keys are valid and to provide updates.
  • To answer support and refund requests.
  • To prevent fraud, abuse and shared or leaked license keys.
  • To keep records required for taxes and accounting.
  • To send order emails and important account notices. We only send marketing emails if you opt in, and you can unsubscribe at any time.

Who we share it with

We do not sell your personal information. We share it only with services that help us run the store:

  • Payment providers: Stripe and PayPal, to take payments.
  • Hosting: Hostinger, which stores the site and its data.
  • WooCommerce (Automattic): the store software, including optional services such as tax calculation.
  • Sellers: if you buy an item made by another seller, they may receive your name and order details to provide support.
  • Authorities: when the law requires it.

Cookies

We use cookies that are needed for the site to work: logging in, the cart and checkout. Payment providers may set their own cookies during checkout to prevent fraud.

How long we keep it

Account details are kept while your account is open. Order and license records are kept for as long as your license is active and at least as long as tax law requires (usually 7 years). Download and license-check logs are kept for up to 12 months.

Your rights

You can see and update your account details in My account. You can also ask us to send you a copy of your data, correct it, or delete it. We’ll delete everything except what the law requires us to keep, such as order records for tax purposes. Deleting your account removes your access to downloads.

California residents have the right under the California Consumer Privacy Act (CCPA/CPRA) to know what personal information we collect and why, to ask for it to be deleted or corrected, and to not be discriminated against for using these rights. We do not sell or share personal information for cross-context behavioral advertising.

Visitors from the European Economic Area and the United Kingdom have similar rights under the GDPR, including the right to object to processing and to complain to their local data protection authority.

Security

The site uses HTTPS, passwords are encrypted, and download files are stored in a protected folder that can only be reached through your account’s private links.

Children

Kitbox is not meant for anyone under 16, and we don’t knowingly collect their information.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

To use any of your rights or ask a question, email support@kitboxmarket.com. We reply within 30 days.