Refund policy

Last updated: November 8, 2026

Items on Kitbox are digital and delivered instantly, so refunds work differently from physical products. Here is when you can get your money back.

You can get a refund when

• The item doesn’t work as described and we can’t fix it within a reasonable time after you report it.
• The item has a security problem that hasn’t been fixed.
• The listing was materially misleading (for example, a feature it claimed doesn’t exist).
• You were charged twice for the same item, or you bought the same item twice by mistake.
• You haven’t downloaded the item yet.

Refunds are not available when

• You changed your mind after downloading.
• Your site or device doesn’t meet the requirements listed on the item page.
• The problem comes from another plugin, theme, host or customization you made, and the item works on a clean install.
• You no longer need the item or bought the wrong license type. (For a wrong license, contact us; we can usually switch it.)

Time limit

Ask within 14 days of purchase.

How to ask

Email gersommagana@gmail.com with your order number and what’s wrong (screenshots help). We reply within 2 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show it.

After a refund

The license and its key are deactivated and the download is removed from your account. You must delete the item from your sites and devices.

This policy doesn’t limit any rights you have under the consumer laws of your country.