What are you stuck on?
Search answers, or pick a quick fix below. Most things take under a minute.
Quick fixes
The answers people look for most, right here.
🔑Where are my downloads?
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💳Can I get a refund?
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🔑Which license do I need?
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💰When do sellers get paid?
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I’m buying
Finding the right item, paying, downloading and getting help after.
I’m selling
Opening your store, uploading items, review, demos and getting paid.
From first upload to first payout
The seller journey in five steps. Click a step to see what happens.
1. Open your store. Choose Start selling in your account menu, accept the Seller agreement and set up your store. Seller Center opens right away.
Read the guide →2. Upload an item. Add your zip, up to 8 screenshots, Regular and Extended prices and support terms. Themes, plugins and software get a code scan as they upload.
Read the guide →3. Review & code scan. The Kitbox team checks the listing and scan results. If something needs fixing you get a note, edit, and resubmit.
Read the guide →4. Go live. Your item is listed with Live preview. Put your buy link on your demo’s Buy buttons so sales stay on Kitbox.
Read the guide →5. Get paid. You keep 80% of each sale. After the hold period, earnings are paid monthly on the 1st by PayPal or bank once you pass the minimum.
Read the guide →Browse by topic
Everything in one place, 36 articles and growing.
Kitbox status
- DownloadsWorking
- Checkout & paymentsWorking
- Seller uploads & reviewWorking
- Next payout runNov 30, 2026
Talk to a person
For an item you bought, message the seller from your account. For anything else, the Kitbox team reads every message.