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💬 Questions & support

Get support for an item

Sellers support their items for the period shown on the item page. Message them from your account.

⏱ 1 min readUpdated Nov 9, 2026

Each item page shows how long seller support lasts, for example 6 months. Support covers questions about using the item and fixing bugs.

  1. Open Messages and start a conversation with the seller. Open Messages →
  2. Say which item and version you use, what you expected and what happened.
  3. Add your license key so the seller can find your purchase.
Support doesn’t usually include custom changes. Ask the seller if they offer that separately.
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