Every item is sold with a simple promise: if it doesn’t work as described, you get a refund.
How to ask
- Message the seller first. Many problems are fixed in a day. Open Messages →
- If it’s still not working, contact the Kitbox team with your order number and what went wrong.
- We’ll check it and refund you if the item doesn’t work as described.
⚠️
Changing your mind after downloading usually isn’t covered, because digital files can’t be returned. Use Live preview and the Questions tab before you buy.
Did this answer your question?
Still stuck?Ask us. We’ll see which article you were reading.